Shipping policy

Order processing

Orders ship within 1–3 business days, excluding weekends and holidays. Processing time is separate from transit time. If we cannot ship within this window, we will contact you with an updated timeline and the option to cancel for a refund.

Shipping rates & delivery

Shipping charges and available destinations are shown at checkout before you pay. Delivery timing depends on your address and the eligible shipping service. Carrier estimates are not guaranteed; weather and other disruptions may cause delays.

Fragrances may require restricted shipping services depending on their formulation and carrier rules. We only ship using services permitted for the product and destination.

Tracking & address changes

Tracking information will be emailed when your order ships. Please check your shipping address before placing your order. For changes or cancellation requests, contact us as soon as possible; changes cannot be guaranteed once an order has been processed or shipped.

Missing or damaged deliveries

If your package is delayed, missing, damaged, or contains the wrong item, email us with your order number. For damage, include photos of the item and packaging where possible. We will investigate and arrange an appropriate replacement or refund. Keep the packaging until we respond.