Customer care
Returns & refunds
Our 30-day return policy
For a change-of-mind return, contact us within 30 days of delivery. Items must be unopened, unused, and in their original packaging, with any original seals intact. Opened or used fragrances are not eligible for change-of-mind returns.
Start a return
Email cleancarecologne@gmail.com with your order number, the item you want to return, and the reason. Please wait for return approval, the return address, and shipping instructions before sending anything back. Follow our instructions, as fragrances may be subject to carrier restrictions.
Return shipping
Customers pay return shipping for change-of-mind returns. Original shipping charges are not refunded for these returns, except where required by law. We cover return shipping when an item arrives damaged or we send the wrong item; contact us first so we can arrange the return.
Damaged, defective or incorrect items
Contact us as soon as you discover an issue with your order number and, where possible, photos of the item and packaging. The unopened-item condition does not apply to damaged, defective or incorrect items. We will work with you on a replacement or refund.
Refunds
We will email you after inspecting your return to confirm the outcome. Approved refunds go to your original payment method. Your bank or payment provider may take additional time to post the credit. If you have not received a confirmed refund, contact us for help.
This policy does not limit your rights under applicable consumer law, including rights relating to defective goods and orders that cannot be shipped as promised.